Modern Fleet Management for the Modern Retailer

Dealerware is a fully connected fleet management solution that streamlines courtesy vehicle operations at automotive dealerships. The connected, intelligent platform makes dealers more profitable, while elevating the customer experience. Dealerware customers recover and average of $65/vehicle/month, increase utilization by 15%, and experience an average 27-point increase in CSI, according to JD Power, compared to any other provider.

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Fully Mobile Contracts

Dealerware’s fully mobile contracts allow dealers to credential customers, open & close contracts, and process payments in just a minute with 100% secure single-button billing.

“Everything was paper. If a customer came in again, we would have to repeat that entire paperwork process. Now our advisors do everything from a tablet right there in the service drive, saving us over 400 hours in the last few months!” – Kent Appleby, Service Manager

Connected Car Services

Through the use of Dealerware’s on-board telematics, dealerships now have access to real-time actionable data. Automatically capture vehicle vitals like fuel, mileage, and battery levels. With GPS, fleet vehicles can be easily tracked whether they are on or off the lot.

“The system manages itself and frees me up to focus on other parts of the operation and our customers are enjoying an elevated experience.” - Robert Kamal, Service Manager

Toll Services

Dealerware’s toll management service automates the process of tracking tolls, associating vehicles, and charging customers for toll usage. Through Dealerware’s full integration with U.S. toll authorities, toll costs are now eliminated, the paper trail is gone, and customers enjoy an elevated experience.

“With Dealerware, we’re recovering 100% of our fuel and toll costs with the click of a button. In our first month alone we've already recovered nearly $39/unit/month in fuel costs and $170/unit/month in toll costs.” – Anthony Christiano, Fixed Ops Manager, Mercedes-Benz Manhattan

Dealerware Web

With Dealerware’s real-time reporting dashboard, dealerships gain complete visibility into loaner program performance. With access to performance metrics such as utilization, length of loan, and fuel recovery, key stakeholders can monitor trends and take action accordingly.

“Reporting is what I like most about Dealerware. I review metrics like length of loan and utilization every day, which have both improved since using Dealerware,” - Jim Deboy, Service Manager

Best-in-Class Implementation and Support

Dealerware provides our dealership customers with a personal connection to facilitate engagement and success using the platform. Implementation & support comes at no additional cost; no setup fees, no training fees, no per user fees. Four simple steps:

Setup -> Training -> Go-Live -> Support

  • 90% dealership approval rating of virtual on-boarding + post-onboarding experience
  • Average response time is 24 minutes with a 93% 1st call resolution rate
  • 24/7 access to support forms & portal & dedicated phone line
  • Dealerware Support NPS score is 75, in line with beloved brands like Apple and Google

“It’s very intuitive, very easy to use. We were fully up and running in just a day or two.” Kevin Eldridge, Service Manager