Dealerware

MODERN FLEET MANAGEMENT FOR THE MODERN RETAILER

Dealerware is a fully connected fleet management solution that streamlines courtesy vehicle operations at automotive dealerships. The connected, intelligent platform makes dealers more profitable, while elevating the customer experience. Dealerware customers recover an average of $70 per vehicle/month increase utilization by 25%, and experience an average 27-point increase in CSI, according to JD Power, compared to any other provider.

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FAST, FLEXIBLE CONTRACTING

Dealerware offers flexible contracting on web or mobile. With mobile contracts dealers can credential customers, open & close contracts and process payments in 60 seconds with error-proof, secure single button billing. And best of all, because we're PCI compliant on mobile, so you can do all of this from anywhere.

“Everything was paper. If a customer came in again, we would have to repeat that entire paperwork process. Now our advisors do everything from a tablet right there in the service drive, saving us over 400 hours in the last few months!” – Kent Appleby, Service Manager


CONNECTED CAR SERVICES

Connected Car Services takes your program to new heights. On-board telematics give you real-time actionable data that protects your fleet, while eliminating human error and program friction. Automatically capture vehicle vitals like fuel, mileage, and battery levels. With GPS, fleet vehicles can be easily tracked whether they are on or off the lot.

“The system manages itself and frees me up to focus on other parts of the operation and our customers are enjoying an elevated experience.” - Robert Kamal, Service Manager


TOLL SERVICES

Dealerware’s toll management service automates the process of tracking tolls, associating vehicles, and charging customers for toll usage. Through Dealerware’s full integration with U.S. toll authorities, toll costs are now eliminated, the paper trail is gone, and customers enjoy an elevated experience.

“With Dealerware, we’re recovering 100% of our fuel and toll costs with the click of a button. In our first month alone we've already recovered nearly $39/unit/month in fuel costs and $170/unit/month in toll costs.” – Anthony Christiano, Fixed Ops Manager, Mercedes-Benz Manhattan


DEALERWARE WEB

With Dealerware’s real-time reporting dashboard, dealerships gain complete visibility into loaner program performance. With access to performance metrics such as utilization, length of loan, and fuel recovery, key stakeholders can monitor trends and take action accordingly.

“Reporting is what I like most about Dealerware. I review metrics like length of loan and utilization every day, which have both improved since using Dealerware,” - Jim Deboy, Service Manager


BEST-IN-CLASS IMPLEMENTATION AND SUPPORT

Dealerware provides our dealerships with a personal connection to facilitate engagement and success using the platform. Implementation and support comes at no additional cost; no setup fees, no training fees, no per user fees. Four simple steps:

Setup -> Training -> Go-Live -> Support

  • 90% dealership approval rating of virtual on-boarding + post-onboarding experience
  • Average response time is 24 minutes with a 93% 1st call resolution rate
  • 24/7 access to support forms & portal & dedicated phone line
  • Dealerware Support NPS score is 75, in line with beloved brands like Apple and Google

“It’s very intuitive, very easy to use. We were fully up and running in just a day or two.” Kevin Eldridge, Service Manager