Multi-Channel Communications

The dealership can communicate via phone, text, or email with customers in a compliant manner, providing convenience and a personal experience. Communication records can also be stored for dealers to reference at a later time if needed.

Select a Provider

CDK

Increase service revenue and improve CSI by communicating with your customers throughout the lifecycle of the service workflow. Our robust fixed-ops solution gives your team efficient tools so you can grow your business to the next level.

CDK Service includes multi-channel communication options to allow your service department to connect with your customers based on their preference, as well as providing a method for internal communications to improve efficiency. These multi-channel tools expand throughout the service workflow keeping your customers informed every step of the way.

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eLead

Boost your absorption rate and CSI with a more engaging, personalized experience built on transparency that gives you a 360-degree view of the customer journey. Our robust fixed ops solution gives your team efficient tools so you can grow your business to the next level.

Fully integrated with Elead CRM and most DMS providers, make faster data-driven business decisions that generate more revenue while streamlining processes.

We’ve created solid, interactive solutions with multichannel communication and easy-to-use video tools to increase transparency with customers. That transparency leads to faster, more confident customer decision making, leading to long-lasting relationship.

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myKaarma

myKaarma believes you shouldn’t have to “do work to do work.” We implement sophisticated and natural design flows to create exceptional customer interactions with Mercedes-Benz Dealers. Built upon an industry-leading communication and payment platform, myKaarma makes the service experience easy and effortless for a true luxury experience. We have processed over $7 Billion in payments to date, transmitted 150 million text messages, and recorded over 3 million videos. Our solutions are tested and proven to perform.

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Reynolds & Reynolds

Consumers expect the convenience of being able to instantly communicate with your business. And you love being able to communicate with customers in the fastest and most cost-effective way possible. The struggle is doing it in a way that is compliant, trackable, and easily viewed by your whole team. Meet ReyText and ConsumerReach Plus, the only texting and email communication sent from and recorded within your DMS.

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Xtime

Customer communication is a critical part of your service department’s success. But without the right tools, your time-strapped service advisors can’t keep customers informed. Texting offers you an integrated platform to communicate real-time status updates with service customers, using their favorite communication channel. The platform sends an automated first text following every customer check-in and gives service advisors a centralized message center for sending approval requests, service updates and appointment follow-ups.

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