Communication with your service customers is critical to your success, providing your employees with the right tools can make all the difference.

Increase customer retention and loyalty with fast and personalized communication at the right time. Communicate with your customers utilizing engaging emails and two-way text messaging, including notifications such as appointment confirmation & reminders, additional service approvals, and vehicle ready notifications.

CDK’s multi-channel communication options allow you to communicate with your customers in the method they prefer, while enhancing your brand, and building stronger relationships with your dealership.

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Text Connect

Communicate quickly and easily with your customers while their vehicle is in service. Text Connect is integrated into your CDK Service workflow and allows for two-way texting throughout the process, including sending the Mobile ASR approvals and Vehicle Ready notifications. Text Connect also provides the ability to track the texting communication with the customer at any time. Improve your consumer’s experience by communicating in the method they prefer.

Customer Notifications

Increase service revenue and improve CSI by communicating with your customers throughout the lifecycle of the service workflow, beginning with appointment notifications through vehicle ready notifications. Offer your customers choices on how they want to be notified via text and/or email. Available notifications:

  • Appointment Confirmation
  • Appointment Reminders
  • First Appointment Reminder
  • Appointment Cancellation
  • Missed Appointment
  • Mobile ASR Approval
  • Vehicle Ready Notification

Messenger Edge

Eliminate the time spent walking between advisors, technicians, and the parts counter by utilizing Messenger Edge, designed to keep your parts and service departments connected. Messages are sent from within the repair order workflow providing valuable information to keep the repair order process moving forward. All messages are retained within the repair order history to be viewed anytime needed.

Mobile Pay *

Give your customers the choice to pay for their service where and when it’s most convenient for them by providing a mobile pay option. CDK ePayments* can text or email your customers a request for payment which includes a copy of their final invoice. Now your customers can pay for their service before returning to your dealership to pick-up their vehicle or before you drop their vehicle at their home.

* CDK ePayments requires an agreement with one of our payment partners.