Multi-Point Inspection

A digital multi-point inspection tool allows technicians to digitalize the inspection process, providing an avenue for upselling routine maintenance items and a digital method to capture observations and recommendations to help sell and follow-up with the customer. This increases dealership credibility and transparency, allowing the customer to see what repairs need to be made and why.

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Affinitiv is an industry leader in end-to-end, automotive software solutions, driving dealership productivity and enhanced customer experiences throughout ownership.

Our comprehensive, fully integrated Service Lane Technology (SLT) solution is designed to improve every step of the service process and experience. And since each Mercedes-Benz dealership is unique, our SLT program is tailored to suit your store’s individual needs. Select any of our individual tools or leverage the right combination of best-in-class scheduling with Book, lane engagement with SmartLane or Wireless Service Advisor (WSA), and customizable inspections with MPI.

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Drive revenue and enhance your customer’s experience throughout the complete vehicle ownership lifecycle with CDK Service. Our robust service solution is fully integrated into your Drive DMS providing efficiencies to your fixed ops department that are second-to none.

Deliver continued communication and transparency to your customers with consistent pricing from the appointment to the final invoice. CDK Service provides the tools and technology you need, maximizing customer loyalty and retention, while driving service profitability.

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Identify safety and maintenance issues, make additional service recommendations and capture declined services for future marketing efforts – all while building trust with your customers. With Elead Service shop, maximize efficiency and profit with mobile-friendly repair order management technology. Grow trust with transparency and fast communication using photos, videos and text throughout the diagnostic process, leading to increased customer pay opportunities with more accurate pricing and delivery estimates for your customers.

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myKaarma believes you shouldn’t have to “do work to do work.” We implement sophisticated and natural design flows to create exceptional customer interactions with Mercedes-Benz Dealers. Built upon an industry-leading communication and payment platform, myKaarma makes the service experience easy and effortless for a true luxury experience. We have processed over $7 Billion in payments to date, transmitted 150 million text messages, and recorded over 3 million videos. Our solutions are tested and proven to perform.

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Reynolds & Reynolds

The multi-point inspection process is a low-pressure way for the advisor to communicate with the customer and opens up opportunities for additional sales. Yellow and Red marked items help visually sell customers on items needing attention. Reynolds multi-point inspection tool is the only report card that seamlessly integrates into the repair order to help ensure work is presented to the customer and declined services are tracked.

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Boost revenue, increase shop efficiency, and improve customer satisfaction with Inspect’s built-in digital multipoint inspection process integrated with customer approvals. You’ll be able to chat internally and check parts inventory, and your customers will be able to see service status updates in the palm of their hand through the Service Tracker feature. All of this with one powerful tool.

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