Enable your service advisors with Payment, and they can deliver customer satisfaction.
Xtime offers in-lane and online payment options as a feature of the Engage Package, giving both service management and advisors a streamlined and easy-to-use solution to manage the entire customer engagement from write-up to payment.
Key Features:
- Allows advisors to engage with customers for the entire service transaction and build stronger relationships using Xtime’s Spectrum platform tools.
- Customers trust their advisor for vehicle recommendations and prefer doing business with the same person for the entire service transaction.
- Customer payment history can be viewed in Xtime Customer 360 for an easy, centralized point of reference.
In-Lane and Online Payment
Xtime offers in-lane and online payment options as a feature of the Engage Package, giving both service management and advisors a streamlined and easy-to-use solution to manage the entire customer engagement from write-up to payment.
In-Lane Payment Benefits:
- Accept credit card payment from the Engage tablet
- Streamline vehicle pick-up processes and eliminate bottlenecks at the cashier station
- Create an improved cashier process to boost CSI, and get customers back on the road quickly and efficiently
- Set the tone for great customer experience from check-in to delivery
Online Payment Benefits
- Email and text payment requests to customers
- Accept credit cards from a secure microsite
- Access, print, and reference payment receipts
- Boost experience when customers skip the cashier and pay at their convenience
- Available from both Schedule and Engage