Online Service Scheduler

Provide convenience to Mercedes-Benz owners by allowing them to make their service appointment online, no matter the device. The dealership can then manage appointments online, allowing them to free up resources within the business development center.

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Affinitiv is an industry leader in end-to-end, automotive software solutions, driving dealership productivity and enhanced customer experiences throughout ownership.

Our comprehensive, fully integrated Service Lane Technology (SLT) solution is designed to improve every step of the service process and experience. And since each Mercedes-Benz dealership is unique, our SLT program is tailored to suit your store’s individual needs. Select any of our individual tools or leverage the right combination of best-in-class scheduling with Book, lane engagement with SmartLane or Wireless Service Advisor (WSA), and customizable inspections with MPI.

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It’s time to make your Service Department more efficient and improve the service experience for your customers. CDK Appointment is integrated directly into your Drive Dealer Management System (DMS) and provides multiple workflows for scheduling an appointment – Online, in-store, and first appointment scheduling. With the tools and technology you need, you can drive customer loyalty and retention.

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Are you and your customers frustrated by inefficiencies in the service lane? Keeping up with traffic in the service drive can be hard if you don’t have the right software to manage it. Providing an exceptional customer experience means you can sell more service. Build a solid relationship right from the start with Elead Scheduler, offering motorists an easy way to schedule service appointments 24/7/365. Offering integrations with most major DMS providers, develop a seamless handoff from the showroom to the service department while growing customer retention rates and higher lifetime values.

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myKaarma believes you shouldn’t have to “do work to do work.” We implement sophisticated and natural design flows to create exceptional customer interactions with Mercedes-Benz Dealers. Built upon an industry-leading communication and payment platform, myKaarma makes the service experience easy and effortless for a true luxury experience. We have processed over $7 Billion in payments to date, transmitted 150 million text messages, and recorded over 3 million videos. Our solutions are tested and proven to perform.

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Reynolds & Reynolds

Reynolds Service Portal 2.0 is the only service scheduling solution built as part of your Reynolds Retail Management System. It is a convenient service scheduling tool that provides a personalized portal where customers can view vehicle information, see upcoming and past appointments, view the status of an open repair order, and review all service history.

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Capture and drive service business and increase retention by providing a better experience with Xtime Schedule. Enhance customer engagement with your service department, and provide your dealership team —service managers, advisors, and call center personnel—tools that streamline daily business management and make outstanding service easy. Schedule delivers a powerful service experience with ethical upselling opportunities to capture the business volume dealers want.

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