Experience a smarter way to keep your dealership connected to customers with CDK Appointment

Put your customers in the driver’s seat by providing the ability to easily schedule service appointments online 24/7 from any device, as well as BDC appointment scheduling.

Provide transparency to your customers with consistent pricing from the appointment, to the final bill with integration into your CDK Drive DMS. Keep your service department running efficiently by managing appointments with flexible shop capacity by advisor and duration.

Turn your vehicle sales customers into customers for life by quickly scheduling their first service appointment before they even leave the dealership with their new car.

Pricing & Packages Book a Demo Webinar Enroll

Online Service Appointments

CDK Appointment provides yours customers the convenience of scheduling a service appointment anytime, anywhere. A customizable user interface and a mobile-friendly responsive design provides the same great experience for your customers regardless of the device. They begin their online appointment as a guest or returning customer making it even easier to get started. Once they have selected a day and time, your customers can choose to add the service appointment to their personal calendar. When an appointment is created online, it’s immediately integrated into your CDK Drive DMS and CDK Lane.

In-store Appointment Scheduling

Quickly schedule service appointments for one store or the entire dealer group from a single BDC department. The BDC will have access to vehicle history, recalls, previously declined services, service menus with service pricing and more; providing the best experience to your customer from their very first encounter with your service department.

Customer Notifications

Minimize no-shows with customer notifications. Offer your customers choices on how they want to be notified via text and/or email. Available notifications:

  • Appointment Confirmation
  • Appointment Reminder
  • First Appointment Reminder
  • Appointment Cancellation
  • Missed Appointment

Appointment Capacity Settings

Flexible capacity settings provide optimum appointment scheduling and help meet customers’ needs. Manage appointment capacities by team, advisor, transportation type, number of services per service category, and duration. Save time by easily creating exceptions to your schedule by utilizing our Manage Exceptions feature within the capacity settings. The Capacity Monitor allows you to see a real-time snap shot of your appointments by capacity and offers the ability to drill down into the detail of each one.

Service Pricing Integration*

Provide transparency with Mercedes-Benz-specific maintenance menus with accurate pricing, based on your pricing rules. Your customers can now see all of the included services in the maintenance package for their specific vehicle, presenting the value of the package while scheduling their appointment online. With Service Pricing integration, your advisors will have all of the information at their fingertips to roll the appointment into a repair order, eliminating the need to re-enter any of the services that were selected by your customers. The end result, a better experience for your customer, and more efficiency for your advisors.

*Requires CDK Service Pricing


Build solid relationships with your customers right from the start and drive service business with our First Appointment tool. By scheduling your customer’s first service appointment before they drive off the lot in their new vehicle, you minimize the likelihood of them defecting to one of your competitors. Just enter a deal number and choose a date/time. It’s that simple and your customer will automatically receive a reminder as their appointment date nears.

Appointment Dashboard & Reporting

Our Appointment Dashboard allows you to see a current snapshot of the appointment capacity for the next 7 days, with the ability to filter by team. There are several additional reports, including an Appointment Summary that provides insight into who scheduled the appointments and how the appointments are getting scheduled (online, first appointment…) and a First Appointment report which allows you to see how many deals were made and the first appointments scheduled for those deals.