Reynolds & Reynolds


Today, dealerships are faced with challenges when scheduling service appointments due to multiple scheduling and shop loading tools. Customers expect a transparent view of when their vehicle will be worked on, how long it will take, and what their transportation options are. Service advisors have little time to answer service questions, resulting in frustrated customers.

With Service Portal 2.0, customers have clear visibility into times available in your shop and access to all their service-based vehicle information anytime and anywhere from your dealership’s website. By enabling 24/7/365 online service appointments and access to service-based vehicle information, you can enhance customer relationships and increase service revenue.

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Service Portal 2.0 displays real-time appointment availability for customers and makes it easy for them to select a convenient time to come in for service that fits into their schedule. Because Service Portal 2.0 is a part of your DMS, as soon as the customer selects an appointment, shop availability is instantly updated.


With Service Portal 2.0, customers can access the dealership 24/7/365, meaning service-based vehicle information and appointment scheduling is always at their fingertips, even when an employee can’t be. With a single calendar and vehicle record, the customer is scheduling work when time is available. No risk of double or over-booking.


With Service Portal 2.0, you can show customers detailed descriptions about the service being done on their vehicle and provide a place where all your customers’ service history is recorded. Recommended maintenance and previously declined services specific to their vehicle are presented automatically, increasing upsell potential for every appointment.


Service Portal 2.0 also allows customers to edit upcoming service appointments online immediately updating the reservation in the Reynolds Retail Management System. Provide yourself an easy customer maintenance tool and your customer an easy way to make changes as needed.