Schedule: Drive Service Visits & Increase
Drive service business and increase retention with a better customer experience. Xtime Schedule is easy to use, provides fast access to information and enhances your customer’s service experience by offering convenience – they can book an appointment whenever, wherever.
Schedule utilizes our cloud platform to provide DMS integration, factory menus, dealer recommendations, manufacturer recalls, declined services presentation, pricing, promotions, shop availability, repair history and RO status. You will be able to provide consistent information via all appointment channels with the industry’s best proven retention solution.
Key Features:
- Customer convenience with web and mobile appointment scheduling
- Professional and consistent menu recommendations & pricing
- Industry leading shop management and capacity controls
- Bi-directional DMS integration
24/7 Online and Mobile Scheduling with Real-time Availability
Per Google, 43% of customers perform a search online when deciding where to take their vehicle for service. Xtime Schedule ensures that your dealership is positioned to meet those customers in the space they wish to do business, with online and mobile scheduling.
Schedule provides time and mileage-based service recommendations to customers to help generate additional revenue and promote proper vehicle maintenance
Customers can select their preferred advisors and transportation with online appointments ensuring your dealership policies are upheld and appointment times are confirmed available.
Accessible and Effortless Consumer Experience
As consumers are on their smartphones more than ever, a mobile-first scheduling experience allows vehicle owners to easily find fast, convenient appointment availability from wherever they are.
Conversational tone and guided flow enable consumers to not only better understand options and accurately book services, but also quickly schedule service.
Embedded Google login enables customers to create and access customer accounts without creating an additional username and password.
Smarter In-Dealership Scheduling
Access to customer’s full-service history, and previously declined service recommendations while scheduling service appointments enables staff to answer questions on the spot, and close the sale every time
Syncronize with third party call centers using Xtime Schedule to lift the burden of service phone calls while providing confidence in accurate scheduling
VIN-specific service menus allow non-technical staff to clearly explain and sell recommended maintenance services to generate additional revenue
Routing constraints automatically guide specific services to the right advisor, team, or brand from any scheduling channel and eliminate human scheduling errors
Capacity Management for Shop, Waiters, Teams and More
Tools to help control the flow of customers into your service department help balance walk-ins and appointments and reduce bottlenecks during peak volume times
High-level overview of capacities helps you plan ahead and make adjustments when needed to ensure daily service business stays on track
Combine with skill management for specific services requiring additional visibility or control
Visual Analytics and Service Workbook
The Xtime Dealer Workbook allows staff to see appointments, walk-ins, waiters, and more at a glance to help prioritize customers and organize their day
Opportunity Dashboard gives real-time overview to service management for walk-in peak times, late appointments, ROs in progress and completed, and more